Frequently Asked Questions
1. What is FranckyBeauty?
FranckyBeauty is an online beauty store offering carefully selected beauty products for diverse skin tones, hair types and beauty needs. Our range includes wigs and hair extensions, hair care, skincare, brightening lotions, cosmetics and more.
2. Where is FranckyBeauty located?
FranckyBeauty is an Australian-based online store serving customers across Australia and selected international destinations.
3. What products do you sell?
Our products include:
- Wigs & Hair Extensions
- Afro Hair Care
- Hair Oils & Treatments
- Shampoos & Conditioners
- Skincare
- Brightening Lotions & Creams
- Face Care
- Body Care
- Cosmetics & Makeup
- Beauty Accessories
4. Are your products suitable for all skin types?
Many of our products are designed for a range of skin types and tones. However, everyone's skin is different. We recommend checking the product description and ingredients before purchasing and performing a patch test when appropriate.
5. Are your products suitable for Afro and textured hair?
Yes. FranckyBeauty offers products specifically selected for Afro, curly, coily, textured and other hair types. Please check individual product descriptions for suitability.
6. How long does delivery take?
Delivery times depend on your location and shipping method. Please check our Shipping Policy for the latest estimated delivery times.
7. How long does it take to process my order?
Orders are generally processed within 1–3 business days, Monday to Friday. Processing may take longer during busy periods, promotions or holidays.
8. Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will normally be sent to the email address provided with your order. Please allow a few business days for tracking information to become active.
9. Do you ship internationally?
Yes. We offer international shipping to selected destinations. International customers may be responsible for customs duties, import taxes or other fees charged by their country.
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or dispatched.
11. What happens if an item is out of stock?
If an item becomes unavailable after you place an order, we will contact you where possible to discuss available options, such as a suitable replacement, waiting for new stock or receiving a refund.
12. Can I return my order?
Yes, eligible products can generally be returned within our stated return period, provided they meet our return conditions. Products must be unused and in their original packaging.
Some products may not be eligible for return, including certain personal-care, hygiene, perishable or customised items.
13. Can I return skincare, cosmetics or hair products after opening them?
For hygiene and safety reasons, opened or used beauty products may not be eligible for return. Please contact us before returning an item if you are unsure.
14. What should I do if I receive the wrong or damaged item?
Please contact us as soon as possible with your order details and photographs of the item and packaging. We will review the issue and assist you with the appropriate solution.
15. Do you guarantee results from skincare or brightening products?
No. Results can vary from person to person depending on skin type, usage, lifestyle and other factors. Product descriptions are provided for informational purposes and should not be considered a guarantee of results.
16. How should I choose a skincare product?
We recommend checking the product description, ingredients and intended use before purchasing. If you have sensitive skin or concerns about a particular ingredient, consult a qualified healthcare or skincare professional.
17. How can I contact FranckyBeauty?
You can contact our customer service team through the contact details provided on our website. Please include your order number when contacting us about an existing order so we can assist you faster.
18. Is FranckyBeauty an online-only store?
Yes. FranckyBeauty operates primarily as an online beauty store, allowing customers to conveniently browse and order products online.
19. Are product images exactly the same as the products I receive?
We aim to display accurate product images. However, packaging, colours, labels and product appearance may occasionally change depending on the manufacturer or supplier.
20. How can I find out about new products and promotions?
Follow FranckyBeauty through our available social media channels and check our website regularly for new arrivals, special offers and promotions.