Shipping Policy

Last Updated: 1 September 2026

At FranckyBeauty, we work with selected international suppliers and fulfilment partners, including AliExpress suppliers, to provide a wide range of beauty, hair and personal-care products.

Some products may be shipped directly from our international suppliers rather than from our Australian warehouse. This means delivery times can vary depending on the product, supplier, destination and shipping method.

1. Order Processing

Orders are normally processed within 1–5 business days after payment has been successfully received.

During busy periods, sales events, public holidays or supplier delays, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

2. Delivery Times

Estimated delivery times are:

Please note: These are estimates, not guaranteed delivery dates.

International orders may take longer due to customs clearance, postal delays, weather, public holidays, supplier processing times or other circumstances outside our control.

Because dropshipping involves products being supplied from third-party suppliers, delivery times may vary between products and orders.

3. Tracking

Where available, tracking information will be sent to the email address provided when placing your order.

Please allow 2–4 business days after dispatch for tracking information to become active or update.

Some economical shipping services may provide limited tracking information.

4. Multiple Products

If you order several products, your items may be shipped separately.

This can happen when products are supplied by different suppliers or are dispatched from different warehouses.

You may therefore receive multiple parcels and tracking numbers for the same order.

5. Shipping Delays

FranckyBeauty is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs processing
• Postal or courier delays
• Incorrect or incomplete delivery addresses
• Severe weather
• Public holidays
• International shipping disruptions
• Supplier processing delays
• Customs inspections
• Lost or delayed tracking updates

However, if your order does not arrive within a reasonable timeframe, please contact us so we can investigate the shipment and work with the relevant supplier or carrier to find a solution.

Australian Consumer Law still applies to online businesses, including obligations concerning products that are not supplied within the promised or reasonable timeframe.

6. Customs, Duties and Taxes

For international orders, the customer may be responsible for any:

• Customs duties
• Import taxes
• GST or other applicable taxes
• Customs clearance fees
• Other charges imposed by the destination country

These charges are determined by the destination country's authorities and are outside FranckyBeauty's control.

7. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order has already been dispatched, we may be unable to change the delivery address.

If a parcel is returned because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.

8. Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We may contact the shipping carrier or supplier to investigate the shipment.

Depending on the circumstances, we may offer a replacement, refund or other appropriate solution.

9. Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the problem

We will review the issue and work with you to provide an appropriate solution.

10. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Consumer guarantees cannot simply be removed by a business's terms and conditions.

Where a product cannot be supplied within the promised or reasonable timeframe, FranckyBeauty will work with the customer to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

11. Contact Us

If you have questions about your delivery or tracking information, please contact us through our customer service channels.

FranckyBeauty
Australia
Website: FranckyBeauty.com.au